FAQ

General FAQs

What does your company do?

ExpressCredit Botswana offers fast and affordable long term and short term loans to pensioners and individuals employed in the private and government sectors.
I live in a different location from your branches. How can I apply?
- Apply online on our website www.expresscredit.co.bw
- Meet one of our direct sales agents
- Call us at +267 316 5512
- Spot our shiny mobile unit in your area (Follow us on Facebook expresscreditbw for routes)
What are your working hours?

Our branches are open Monday-Friday 08:00 to 17:00 and Saturday 09:00 to 12:00.
What are the requirements for getting a loan?
1. Age criteria: Applicants must be at least 21 years old or above.
2. Valid identification: Applicants need to possess a non-expired ID document.
3. Employment status: Individuals must be officially employed for a certain duration:
  
  For instalment loans, a minimum of 4 months of formal employment is required.
  
  For 1-month loans, at least 1 month of formal employment is necessary.
4. Bank account and card: Applicants must provide evidence of a bank account where their salary is regularly deposited on a monthly basis. Additionally, a bank card is required.
5. Marital consent (if applicable): If married under communal property laws, spousal consent is necessary.
The following conditions apply:

Bank statement: Must not be older than 5 days

Employment confirmation: Must not be older than 30 days
I do not have one of the required documents. Can you make an exception?

Unfortunately, we can't make an exception, and you need to submit all the required documents to apply.
How long does it take to process the loan application?

If you have all the documents in place, we will have your application approved the same day.
How can I repay the loan?
You can repay the loan by cash or card at the branch, bank transfer or mobile money.
- Bank transfer
  First National Bank Botswana
  Branch Name: Kgale View
  Account Number: 62617673761
  Branch Code: 284567
  Reference: ID number
Please use your loan number or ID number as a reference to deposit funds. In case you have any questions, call us at +267 316 5512.
What is your interest rate?

ExpressCredit Botswana always operates according to responsible and affordable lending principles. Our interest rates vary and are subject to credit history, affordability, and other relevant criteria. Please get in touch with us to learn more.
What is credit life insurance?

We offer Credit Life Insurance* to all our clients to help them through life's challenges. Credit Life Insurance covers outstanding liability on any agreement at any given time in case of death, permanent disability, dread diseases, funeral and income loss.
Eligibility
Covers clients between the age of 18 and 65, ends at the age of 80.
Benefit limit
P 300,000.00

*Underwritten by: Hollard Life Assurance Company of Botswana (Pty) Ltd
Do you assist students or self-employed people?

Unfortunately not. We only offer loans to permanently employed people.
Do you offer purchase orders?

We do not offer purchase order services. Check out How it works page to learn about the loan products we offer.
How can I receive money?

You can receive the money you borrowed in your bank account, in cash (at some of our branches), and directly into your Orange mobile wallet.

About Open Market loans

How do Open Market loans work?

Whether you need extra money to afford your dream car, finish up renovation works or finance your university degree, our loans may help you get the money you need. We offer loans between P2,000 and P15,000 to individuals employed in the private sector. Please contact us for other options available to pensioners and individuals employed by the government sector and MOU companies.
Can I apply for a loan using your website?

Yes, you can apply for a loan on our website www.expresscredit.co.bw.
Can I use this loan for my business, education or health?

Yes, you can! Whether you need extra money that can be a useful financial instrument for start-ups, small and medium-sized businesses, medical or educational needs, our loans may help you get the money you need.

We offer loans of up to P15,000 that can be repaid over a period of 24 months, making it easy for you to access the capital you need to achieve your business goals. Just fill out our online application form, and we'll contact you with a suitable solution tailored to your needs.
What is the maximum tenure?

The maximum tenure for individuals employed in the private sector is 24 months.

Complaints

How to submit a complaint?

We put our customers at the heart of everything we do. Your feedback is what helps us to improve our services and build a strong community.

We are committed to make things right and resolve any issues you may have. Would you please let us know your questions, comments or complaints you have by submitting a request online or at the branch?

Please click on the link to go to the online form.

How long will it take?

Our complaint resolution process is anything but straightforward. We assure you that we investigate complaints fairly, diligently and promptly. Our team follows up with our customers to make sure they are satisfied.

Sometimes we need more time or to obtain additional information, but we keep our customers up to date on the progress and measures of the complaint’s resolution. Depending on the level of resolution, the complaint is resolved within 24 hours, 48 hours or five working days.

Complaint Line	Responsible	Time Frame
First Level Resolution	Customer Care Officer/First Level supervisor	24 hours
Second Level Resolution	Head of supporting Unit/Call Centre Manager	48 hours
Third Level Resolution	Country Manager	5 working days

Complaints handling procedure